New Client Intake Form
Thank you for your interest in Kelly Elaine Inc.!
Thank you for choosing Kelly Elaine Inc.! Team “K.E.I.” looks forward to being a part of your curl journey.
Our mission is to embrace people of all cultures in a happy and fun environment, teaching them how to achieve their best and healthiest curls. If that’s what you’re looking for, then you’ve found the place for you! In order to make sure we are on the same page and we are the right fit for you, we would like you to take a few moments and fill this form out to the best of your ability, in its entirety. The more information we have about your curls and your curl story, the better prepared we are to give you the best New Custom Curly Haircut Success Experience possible. Our Custom Curly Hair Cuts are meant to be worn curly and will not look its best when straightened. We encourage our clients to embrace their natural curly hair.
A new client appointment will only be reserved when this form has been completed and received by Kelly Elaine Inc. Once your form is received, we will call you to reserve your appointment or place you on the waiting list. Please note that a credit card is required to secure the reservation or your place on the waiting list. We accept all major credit cards excluding American Express.
What To Expect
Kelly Elaine Inc.’s Custom Curly Haircut appointments take, on average, about an hour and a half to two hours. Your appointment will include:
• Before & After Photos (only used publicly with your permission)
• Personalized Consultation
• Dry Custom Curly Haircut
• Start to Finish Styling Lesson using Team KEI’s Headband Product Application Method
• Customized Curly Haircare Product Recommendations
• Optimal Maintenance Recommendations
• Take Home Customized Curly Hair Success Booklet
How to prepare for your appointment
All clients must arrive at the salon with hair that is 100% dry, within one-day of being washed and styled with products to enhance the curl. We want to see how you achieve your best curls with your current products and methods. Please do not use or wear bobby pins, ponytails, headbands, rubber bands, hats, clips or anything else that will leave dents, marks or change your curl pattern in any way. Excessive snarls, product buildup or hair that has been styled that alters or stretches out the curl pattern may require an additional pre-service or re-booked for a later appointment.
Two weeks prior to your appointment, we ask that you stop using any products with silicones, butters or oils in them (including coconut oil). Please do not use anything that contains silicones, petroleum, lanolin, butters and/or oils. For example: Shea Moisture, Cantu, Camille Rose, Pantene, As I Am. If you use these types of products, please perform a detox 3-4 times at home to remove the buildup that is likely on your hair. We recommend Mailbu Un-Do-Go or Deva Build-Up Buster as clarifiers, but any clarifying shampoo that doesn’t contain the above mentioned ingredients will work.
Salon Information and Policies
A 72 hour notice is required for any schedule changes or cancellations. If notice is provided in less than 72 hours, you will be charged 50% of the scheduled services. If you do not show up for an appointment without notification, you will be charged 100% of the scheduled services. Should you require to be rebooked due to the condition of your hair, you will be expected to pay for the scheduled services of your original appointment. Charges will be placed on the credit card given at the time of booking. If the card on file is expired, you will be invoiced and expected to pay within 72 hours.
Cash & checks are preferred but all major credit/debit cards are gladly accepted, excluding American Express. Gratuities are preferred in cash or check.
We love helping parents and children embrace their curly hair! Children are welcome if they have an appointment, otherwise please leave them at home to enjoy playtime. The hands-on learning experience requires your full attention as well as your stylist. Adhering to this policy makes certain everyone, including you and other customers of Kelly Elaine Inc., receive the most from their Custom Curly Haircut appointment.
It is greatly appreciated that you set your cell phone ringer on vibrate/silent during your appointment.
Please note: There are two cats (Helix & Xiao) and a dog (Daxton) on the premises at all times. All breeds are meant to be as hypoallergenic as possible as our team has allergies too! The animals are very friendly and have been raised in a salon environment, however if you have an aversion to animals please let us know and we will place them behind closed doors during your appointment time.
Team KEI welcomes any questions you have!
Please call us at 412.793.4881 and we will be happy to help you!